Most airline tickets, hotel reservations, pre-paid car rentals, vacation packages, and service fees become non-refundable after 24 hours from the time of booking. All cancellations must be made via phone. Refund requests can only be accepted if the following conditions are fulfilled:

1. you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;

2. you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and

3. we are able to secure waivers from suppliers to process this requested cancellation and refund.

We are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a reference number. Upon receipt of your request, we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 30-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, FareSaverDesk will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If the supplier declines the refund, FareSaverDesk will refund you our post-ticketing service fees. Please note that our booking fees for the original travel reservation or booking are not refundable.

Most of our airline tickets are non-refundable. In certain cases where the airline may allow customer-initiated cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually, the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. The airline may have specific rules about fare type and booking class subject to availability for credit. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by contacting our customer service. Cancellation requests are subject to the airline’s terms and conditions and those of tickets purchased. When you are ready to make your new booking and wish to use your airline credit, you will be required to pay the fare difference (if any), applicable airline penalties and any applicable FareSaverDesk post-ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.

Cancellation and Refund

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